Police interactions with citizens are in the national spotlight. What previously wouldn’t have made the local paper now makes national news. Officers need tools to effectively engage citizens in a professional manner without compromising their own safety in the process. That’s why Dynamics of Officer/ Citizen Encounters was created. Through guided discussions, video analysis and case studies, participants will examine:

• Current Research about the Threats to Officer Safety
• Going Beyond the Buzzwords: A New Look at De-escalation
• Know Your Authority: Keeping Contacts Lawful
• Adaptive Decision Making: Tools for Increased Safety
• What Pushes Your Buttons? Improving Emotional Intelligence
• Unconditional Respect: An Officer Safety Tool

To register: Contact OTOA directly: www.otoa.org